Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 3 to 7 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.
At present, Ecowin can provide delivery service for Malaysia/Singapore/Indonesia/Taiwan/United States, other countries are not available!
Normally, after the order has been paid, the warehouse needs 1-3 business days to process your order (except for pre-sale items). You will receive a notification once your order has been shipped. Shipping time below does not include such processing time.
Free for all orders 59$ and above
Standard UPS Ground Delivery Cost $4.99
*Free for all orders 49$ and above
3-7 days upon dispatch
The specific freight is determined by the weight of the goods and the destination. For details, you can check the order submission page when you enter the shopping cart.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.
By placing an order on ecowin.store, you are responsible for the cost of return shipping back to ecowin.store. Please refer to our Refund Policy for further information on how to make a return.
Ecowin is not responsible for any customs charges that may apply.
Ecowin.store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at email@example.com.
Affected by Covid-19, there will be some delay on the delivery.
Ecowin takes high-quality and safe craftsmanship and visible beauty as its creation concept, and perfectly integrates global material selection and traditional craftsmanship, making more families to enjoy eco/green cooking.